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Asian Tribune is published by World Institute For Asian Studies|Powered by WIAS Vol. 12 No. 853

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How to reach customer service excellence

By Quintus Perera - Asian Tribune

Organizations today need to maintain a reputation for their intense focus and high standards of quality in every thing they do. In the current context it is through an outstanding customer service that one can establish a ‘distinct sustainable differentiation’ to the institution. To achieve this, one needs to fine-tune the right ‘mindset’ amongst the customer interface staff of the institution, so that they could maintain an outstanding personal relationship in dealing with the clients.

Jaffna Army Commander assured of no interruption in supply of essential service

Adequate food stocks are stored to meet the requirements of the people of Jaffna districts and once the ongoing repairs at the power stations in Chunnakam and Kankesanthurai are over there will be no interruption of power supply. This was disclosed by Jaffna Security Forces Commander Major General G. A. Chandrasiri who also said that measures have been taken to provide essential services to Jaffna without any interruption and facilities will be provided for the continuation of essential services to ensure the welfare of the people. He made these comments at a meeting held with heads of government institutions and officers in charge of essential services on January 08 in Jaffna.

Sri Lanka President to come up shortly with an acceptable solution to the ethnic crisis

Mahinda Rajapakse, Sri Lanka President to come up with an acceptable political solution to the ethnic crisis soon. In a move to formulate an acceptable political proposals and implement, President Mahinda Rajapakse has informed yesterday to the All Party Leaders of the All Party Representative Committee of his willingness to bring about a solution after enlightening the Cabinet and other political parties once he receives the final draft of proposals from the APRC Chairman.

Inauspicious start of 2008 amid uncertainty in the financial market

By Quintus Perera – Asian Tribune

The first weekly review of the HNB Stockbrokers indicated that the market had an inauspicious start to 2008, with a roadside bomb blast in Colombo minutes after trading started for the first time this year. The government on Thursday announced its decision to withdraw from the ceasefire agreement thereby further adding to the market uncertainty. At the end of this week’s trading the All Share Price Index (ASPI) lost 27.9 points or 1.1 percent to stand at 2510.4 points while the liquid Milanka Price Index (MPI) ended 61.1 points or 1.86 percent lower at 3220.2 points.

Immediately remove the ban - LTTE appeals to the international community

Liberation Tigers of Tamil Eelam, the Tamil separatists outfit has called for the immediate removal of ban placed against it. In an appeal to the international community, the Tamil rebel outfit pointed out that the abrogation by the Government of Sri Lanka, of the unprecedented, nearly six year long CFA has clearly demonstrated that the Government of Sri Lanka will never permit the Tamil people to live with freedom in their homeland. It added “History is replete with examples of the Government of Sri Lanka abrogation of pacts that were made to bring permanent peace for the Tamil people. Therefore, "LTTE has urged that "the international community must understand this, and immediately remove the bans it has placed on the LTTE believing the false propaganda of the GoSL, accept the just aspirations of the Tamil people, and recognize the right of the Tamil people to live with self-determination in their homeland."

Bill Clinton's 1992 Slogan "It is the economy stupid' Resonates Once More as Five More Primaries Surface

By Philip Fernando in Los Angeles

The slogan used by Bill Clinton in 1992, “It is the economy stupid” may resonate one more time as new primaries in five states surface during the next three weeks. The exodus from New Hampshire as well as from the staffs of candidates deemed on the waning side began in earnest. Front runners Hillary Clinton, Barrack Obama, John McCain ventured out into the greener pastures awaiting them in five other states in January. Most observers predict that the Democratic contest is mainly between Hillary Clinton and Barrack Obama with John Edwards in third place. John McCain, Romney, Mike Huckabee, Mitt Romney and Rudy Giuliani will battle it out for the Republican nomination.

Slain Minister Dassanayake’s Funeral in his Native Place with State Honours

Slain Minister Dasanayake to be cremated with state honors in Anamaduwa. The funeral ceremony of the slain minister D.M. Dassanayake is to be held with state honors on 12th January, in Anamaduwa, his native place. The motorcade carrying the remains left Jeyaratne funeral parlor for Anamaduwa yesterday morning, as hundreds of mourners and his electors lined up on Colombo – Puttalam main road. In the meantime five Police teams have been assigned to probe into all aspects related to the assassination of Minister Dassanayake at Ja-Ela, on Tuesday morning, after the investigation taken over by the Criminal Investigations Department.

UNP parliament members to seek court action to restore security

Ranil Wickremasinghe, Leader of the Opposition notified all his MPs to seek Court action to restore their security. The Government has withdrawn their security despite threats to their lives, he added. He gave this instruction on Monday when the UNP MPs met at the Sri Jayawardena Parliamentary complex. He also emphasized the need for the members to work together towards building the unity of the Party. Speaking in the Group meeting, Opposition Leader explained that the CFA was the last straw to save the country is now no more. Very soon the whole country will get to know the fatal consequences of this abrogation by the Government, he exhorted.

Defeated Tigers target civilians

After the abrogation of the Ceasefire Agreement (CFA) the Tigers have changed tactics. They are not putting up the fight they were expected to in the battlefield where they are losing cadres and territory daily. They have moved to target unarmed civilians in urban areas. Military sources consider this as a desperate move of the Tigers who are facing defeat in all fronts. Political commentators consider thie abrogation of the CFA as the biggest blow to the Tigers after Thoppigala. The Tigers have lost all what they gained on February 22, 2002 when the CFA was signed. This act of abrogation has legalized the ground situation after the fall of Thoppigala. There is no legal or political basis now for the Tigers to claim what they lost in the east.

Sri Lanka to manage its national air carrier from April

By Ruwan Weerakoon in Colombo

Sri Lanka government will take over the management of its national air-carrier from 1st of April. Board Of Investment Chairman (BOI) Dammika Perera when speaking to "Asian Tribune" told that Sri Lanka Government which hold 51% controlling share of its national airlines SriLankan Air Lines has decided to take over the management effective from 1st of April, as the management contract with Emirates expires on march 31. Sri Lannka made a decision to manage its airlines subsequent to a strained relationship with Dubai based Emirate over Sri Lanka Chief Executive Peter Hill who was a nominee of Emirates.

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