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Asian Tribune is published by World Institute For Asian Studies|Powered by WIAS Vol. 12 No. 2740

Symantec launches toll-free support for Sri Lankan users

From Sunil C. Perera – Reporting from Colombo.

Colombo, 13 October, (Asiantribune.com): Symantec Corporation, the world’s fourth largest software company recently launched a Toll Free 24 hour support service via its Global Support Centres in Singapore and Australia, for the benefit of its Sri Lankan users. Henceforth Symantec customers in Sri Lanka can dial the hotlines and get instantly connected to Symantec’s Global Support Centres.

"This is the very first time a direct support facility of this nature has been launched in Sri Lanka. Any kind of query or issue can be directed to the centre and instant help obtained by the experts themselves", said Suramya Karunaratne, Chief Executive Director of CNT International, the sole authorized distributor for Symantec in Sri Lanka and Bangladesh.

"With today’s increasing virus attacks and Internet security threats, consumers are only more concerned about the safety of their information, and in turn, are in need of a reliable security solution. Symantec is a leader in providing services for business continuity and ensuring the security and availability of information which is critical to any organization. It is only natural that users face certain issues and worries in implementing a complex network environment. This is where Symantec’s Toll Free Support proves to be an invaluable service", Karunaratne further added.

This exclusive support is offered to users of original Symantec licensed products. Any user who calls the Toll Free support line can use the case number given by Symantec for all subsequent correspondence relating to the specific query. This no cost Global Support is available without any restraint to any Symantec user who has a valid license within the corporate sector, small and medium businesses or home users. It’s just a phone call away.

This initiative of bringing world class support to one’s fingertips is part of Symantec’s Global Services Program. Symantec Global Services offers extensive IT risk management knowledge, technical and business expertise, and global insight to balance risk, cost, and service quality to protect infrastructures and information.

- Asian Tribune -

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