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Asian Tribune is published by World Institute For Asian Studies|Powered by WIAS Vol. 12 No. 2371

Why good news is no news?

By S.H.Moulana

During my short vacation in Colombo I made a visit to Bank of Ceylon, NRFC Department, in its new location. I was not surprised in any way the way they attended to me.

I recall nearly a decade ago I wrote about two outstanding employees belonged to this bank, who provided me the best of customer services, which prompted me to write to the media then.

During my current visit I got yet another super service by two of its great staff members namely, Nuwan Fonseka and Karthika.

Although I am supposed to be holding one of the oldest accounts in this bank I did not see any difference they showed between me and their other new account holders.

I hardly see such treatment given to customers only in few other countries and in few banks here.

They did not do anything other than what they are supposed to do to a customer but the way they attended to me really touched my heart.

This difference made me to encourage all my friends to open their accounts here and the immediate new comers being my two grandchildren.

This experience has become a thing of beauty and a joy forever. I was so moved that I praised the officials and told them that whenever and wherever I could I would spread the word and make the world know about the excellent service we had received in their bank.

However, a question comes to my mind as to why only negative news about services anywhere makes headlines and positive things fail to make it to the media.

Sadly, this is the case with any country. Why good news is no news?

- Asian Tribune -

Why good news is no news?
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